Privacy Policy

1. Introduction

Welcome to NZwash ("we," "our," or "us"). NZwash is a premium on-demand car wash service application operated by nzayn, based in Dubai, UAE. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using NZwash, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.

2. Information We Collect

2.1 Information You Provide

• Account Information: Phone number (for authentication via OTP), name
• Vehicle Information: Vehicle make, model, year, color, license plate number, vehicle type (sedan, SUV, hatchback, luxury)
• Location Data: Service addresses you save (villa/apartment number, area, city, GPS coordinates)
• Payment Information: Credit/debit card details processed securely through Stripe (we do not store full card numbers)
• Service Preferences: Selected packages, scheduled times, special instructions

2.2 Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App interaction data, feature usage, crash reports
• Location Data: Real-time location for order tracking and service delivery (only when app is in use and with your permission)

2.3 Information from Third Parties

• Vehicle Data: We may use third-party APIs to auto-detect vehicle type based on make and model
• Payment Verification: Stripe provides us with payment confirmation status

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process bookings, dispatch specialists, track orders, and deliver car wash services
• Process Payments: Charge for services and manage refunds
• Communicate: Send booking confirmations, specialist arrival notifications, service updates, and support responses
• Improve Our Services: Analyze usage patterns to enhance app features and user experience
• Customer Support: Address inquiries, complaints, and feedback
• Safety & Security: Detect fraud, prevent abuse, and maintain platform integrity
• Legal Compliance: Comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Car Wash Specialists: Name, vehicle details, and service address to perform the requested service
• Payment Processors: Stripe for secure payment processing
• Cloud Services: Supabase for secure data storage and authentication
• Analytics: Sentry for crash reporting and app performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of NZwash, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5. Data Storage and Security

5.1 Data Storage

Your data is stored securely using Supabase cloud infrastructure with servers located in secure data centers. We retain your data for as long as your account is active or as needed to provide services.

5.2 Security Measures

• End-to-end encryption for data in transit (HTTPS/TLS)
• Encrypted data at rest
• Secure authentication via phone OTP
• PCI-DSS compliant payment processing through Stripe
• Row-level security policies for database access
• Regular security audits and updates

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Receive your data in a structured, commonly used format
• Withdraw Consent: Revoke permissions (e.g., location access) at any time through your device settings
• Opt-Out: Unsubscribe from promotional communications

How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@nzayn.ae or through the in-app support feature. We will respond within 30 days.

7. Third-Party Services

Our app integrates with the following third-party services, each with their own privacy policies:

• Supabase: Backend and authentication - Privacy Policy
• Stripe: Payment processing - Privacy Policy
• Google Maps: Location services - Privacy Policy
• Sentry: Error tracking - Privacy Policy

8. Children's Privacy

NZwash is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@nzayn.ae.

9. Terms of Service

9.1 Acceptance of Terms

By downloading, installing, or using NZwash, you agree to be bound by these Terms of Service. If you do not agree, do not use the application.

9.2 Service Description

NZwash provides on-demand car wash services through a network of independent specialists. We act as a platform connecting customers with service providers.

9.3 User Responsibilities

• Provide accurate account and vehicle information
• Ensure vehicle accessibility at the scheduled time
• Make timely payments for services rendered
• Treat specialists with respect
• Report any issues promptly through the app

9.4 Payment Terms

• Prices are displayed before booking confirmation
• Payment is processed upon booking completion
• Cancellation policy: Free cancellation up to 30 minutes before scheduled time
• Refunds are processed within 5-7 business days

9.5 Limitation of Liability

NZwash is not liable for any indirect, incidental, or consequential damages arising from use of our services. Our liability is limited to the amount paid for the specific service in question.

10. Data Protection

In accordance with UAE data protection regulations and international best practices, we implement comprehensive data protection measures:

• Data minimization - we only collect what's necessary
• Purpose limitation - data is used only for stated purposes
• Storage limitation - data is retained only as long as needed
• Accuracy - we provide means to update your information
• Security - technical and organizational measures protect your data

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an in-app notification for significant changes

We encourage you to review this policy periodically. Your continued use of NZwash after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: